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The Office of Unemployment Compensation Service Centers plans, organizes and directs all activities for taking, processing, and payment of all unemployment claims filed through Unemployment Compensation Service Centers by Internet or telephone. Develops policies, standards, and monitoring systems to ensure the Unemployment Compensation program is operated in accordance with federal and state laws and ensure the most efficient application of modern technology in the provision of UC services. Integrates unemployment compensation services with the PA CareerLink® system.


Information/application process for these services:

The Scranton UC Service Call Center services Carbon County. All claims, initial and continued, must be filed through the Internet or the PAT telephone system. The UCSC accepts telephone calls on Monday, Tuesday and Thursday, 8:00am to 4:00pm, Wednesday 12:00pm to 6:00pm, and Friday 8:00am to 12:00pm.


Contact Information:

        For initial claims:
                  Toll Free Number - 888-313-7284
                  TTY/TDD for Deaf & Hard of Hearing - 888-334-4046
        For continued claims:
                  Toll Free Number - 888-255-4728
                  Videophone for Deaf & Hard of Hearing - 717-704-8474

Fax:  570-562-4385 (Scranton UC Service Center)



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